Complaints & Compliments Policy

Dawson Housing is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. Equally if you are happy with our services, we would also like to hear from you.

Our complaints policy describes our approach to handling complaints and sets your rights and our responsibilities during the complaints process.

To ensure that we respond to complaints effectively and fairly we have built our complaints process around the housing ombudsman complaints handling code.