Repairs
We want to make the entire process of reporting a repair as simple as possible, and therefore offer several easy ways for you to do this.
Call our emergency contact line: 0151 640 0398
Repairs reported out of hours which are not considered an emergency but may be classed as urgent will be prioritised for the next working day.
Call us
By calling us directly on 0151 640 0398 during office hours - Monday to Friday 9:30am - 5:00pm
If an emergency repair is needed out-of-hours, you can call our emergency contact line:
0151 640 0398
Please be aware this service is only available where urgent support is required to deal with ‘emergency’ issues such as:
An uncontrollable leak or flooding.
Broken window(s).
No heating (during winter months).
Total loss of electricity.
Exposed electrics, which pose an electrical risk.
Severe roof damage and leak.
All toilets are out of service.
Fire Alarm system failure.
No supply of water or hot water.
A burglary, which results in a security risk.
Damaged lock – if you cannot enter or secure the property.
Carbon monoxide leak.
You can also report a repair by using ‘Arthur’
Our Housing Management System which can be accessed via an app and used to pay your rent.
Your Housing Officer or Support Worker can show you how to do this.
Report a repair
You can report repairs directly to us by completing our online form
Are you experiencing financial difficulties?
If you are struggling to pay your rent, please let us know as soon as possible.
With your Housing Officer’s support and guidance, you may be able to set up a repayment plan and they can connect you with the right people and organisations that can provide debt advice and budgeting help, including CAB and Step Change. Our dedicated Housing Officers are always available to provide the help you need and can be contacted by telephone or email.