Responsibilities

When signing your Tenancy/Licence Agreement, you agreed to respect and maintain your home, ensuring it is kept to a clean and acceptable standard.

Your responsibilities

 

Always pay your rent on time

If you need help & support, tell us!
That’s what we’re here for.

Keep your home to a clean and acceptable standard.

 

Report any maintenance or repairs as soon as you become aware of them.

Be respectful to others. This includes Dawson Housing’s team and your neighbours.

Keep us informed of your circumstances at all times.

 
 

Our responsibilities

 

To provide high-quality, safe and affordable accommodation.

To provide housing management services that guarantee stability for tenants. 

To ensure our dedicated maintenance teams are always on hand to keep tenant homes in an excellent condition.

 

To deliver reliable, person-centred support services.

To engage with our tenants and listen to what they have to say, providing  proactive and punctual responses. 

To create better opportunities for individuals and communities to grow and thrive.

Rechargeable Repairs

If you fail to respect and maintain your home, ensuring it is kept to a clean and acceptable standard, you may be required to pay additional charges, particularly for the repair of any damage you have caused, or for neglect which results in remedial work being needed. 

This may include: 

  • Property damage or any act of vandalism (i.e., broken windows).

  • The repeated replacement of keys/locks.

  • A cleaning fee if your tenancy is terminated and you leave it in an unacceptable condition.

Please contact our team to discuss the cost of any chargeable repairs.
Call us on 0151 640 0398

Are you experiencing financial difficulties?
If you are struggling to pay your rent, please let us know as soon as possible. 

With your Housing Officer’s support and guidance, you may be able to set up a repayment plan and they can connect you with the right people and organisations that can provide debt advice and budgeting help, including CAB and Step Change. Our dedicated Housing Officers are always available to provide the help you need and can be contacted by telephone or email.